POLICY DRAFT / FOR REVIEW
Refunds & purchase support
Draft updated 30 October 2026.
Confirm this guidance against the refund settings and disclosures in the actual Gumroad checkout and the consumer laws applicable to your business and customers.
Kataphasis is operated by Augustus, based in Brazil.
Start with your Gumroad receipt
Kataphasis products are purchased and delivered through Gumroad. For a refund request, payment question, or download problem, start with the support or contact options in your Gumroad receipt or purchase library. You can also visit Gumroad’s Help Center.
Contact Kataphasis
If you need help with the product itself or cannot find the right support route, email hello@kataphasis.com with the product name, order reference, and a brief description of the issue. Never send full payment card details or your account password.
Refund requests
Payment and refund processing take place through Gumroad. The terms shown for your purchase and applicable consumer law determine the available refund and cancellation rights. This page does not promise that every request will be approved or set a blanket rule that digital purchases are nonrefundable.
If an approved refund is being processed, refer to the information supplied by Gumroad about its status and payment-provider timing. Kataphasis does not set a separate processing deadline on this page.
Your statutory rights
Nothing here limits mandatory consumer rights, including remedies for faulty, inaccessible, or misdescribed content. Where a law permits cancellation rights to end when digital supply begins, any required consent, acknowledgement, and confirmation must be obtained; a download alone does not automatically remove those rights.